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GTS Call Centre

GTS Call Centre

GTS Call Centre offers complex outsourcing of a corporate call centre with guaranteed quality and service provided by state-of-the-art secured technologies. The service is available to any customer in the Czech Republic not wishing to build their own call centre or not being able to operate their own call centre outside common working hours – whether due to capacity reasons or absence of personnel. With our call centre, the customer has guaranteed not only financially favourable and quick implementation of the new service, but primarily high quality technical background with professionally trained personnel.

Detailed description of the service...

We offer GTS Virtual Assistant as a separate product that will manage operation of the office when you are not present.

Benefits of the service

  • Tailor made call centre services
  • GTS Call Centre enables the customer to provide for standard call centre services without investing their own capital
  • Multi-purpose utilisation of the call centre offers services of active (sales campaigns, market research) and passive (answering calls made via 8xx and 9xx info lines) telemarketing, service lines or info lines
  • Guaranteed service and state-of-the-art background utilising high quality technology
  • Simplified administration thanks to provision of all services by a single provider
  • Guaranteed technology background and regular traffic reporting
  • Possibility to interconnect the systems of the customer’s own call centre and that of GTS Czech
  • The solution saves the customer’s cost of human resources and does not require acquisition of ageing hardware
  • Possibility to utilise additional related services provided by GTS Czech (colour numbers)

Target customer group

  • The entire range of customers from small to medium enterprises as well as large corporations and public administration wishing to cover their info lines outside standard working hours
  • Sales and forwarding companies, virtual offices, e-shops, companies with fixed working hours or customer contact centres with insufficient number of staff

How can the service be ordered?

Contact us
For more information and how to sign on to the service please contact:
Free-of-charge Infoline on: 800 990 990
E-mail:

Details for contacting GTS Czech regional representatives can be found here.


Video

GTS Virtual Hosting Services presented by Erik Slooten - Group IT Director for GTS

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