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CETELEM ČR, a.s.

Cetelem is one of the largest financial, non-banking company providing loans and financial services to customers. The company’s products include hire purchase schemes, credit cards, special schemes for purchasing cars as well as loans to finance more expensive projects such as reconstruction of a house or a flat.

Cetelem is one of the largest financial, non-banking company providing loans and financial services to customers. The company’s products include hire purchase schemes, credit cards, special schemes for purchasing cars as well as loans to finance more expensive projects such as reconstruction of a house or a flat.

“A high quality telecommunication solution is very important to us because our services are dependent on continual data transfer,” said Matěj Šedivý, Cetelem’s System Support and Communication Director. “We use it very extensively, especially for confirming payment transactions, approving loans but also for communicating with our customers“, he added.

Apart from the price, the most important criteria for selecting telecommunication operator were the quality of the solutions offered and guaranteed accessibility. For Cetelem it was GTS Novera (as of 1st. October 2010 GTS Czech), or its predecessor Aliatel, which was best able to satisfy the company’s requirements. So GTS Novera has been providing telecommunication services to Cetelem already since the late 2001 and, to use the words of Matěj Šedivý, “we have good experience with the services provided by GTS Novera.”

The solution, which GTS Czech is providing to Cetelem, is based on the principle of data linking. Because of high demands on security and reliability of the whole system, the network is backed up and Cetelem headquarters in Prague has the use of two independent access points to connect to GTS Czech network. Besides, GTS Czech also provides contractual guarantee in regard of all aspects of telecommunication services, including speed, accessibility and reliability, to Cetelem CR which is a part of BNP Paribas, one of the world’s largest financial groups.

GTS Czech also provides for Cetelem the colour links which can be used by customers to contact Cetelem. “These links are very important to us, our customers use them very extensively, so we present these links in all the company’s information materials,” said Matěj Šedivý.

Telecommunications also play a very important role in a relatively new service which Cetelem has been providing since 2005. This is the so-called “online loan”. Customers can apply for this directly on the Cetelem’s website. This loan option certainly made a contribution to the growth of the company which in 2007 provided over CZK 11 billion in loans to its customers.


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